Shipping and Returns

COVID-19 Response

To protect workers and the public against the spread of COVID-19, Illinois has imposed essential workplace regulations that affect the Field Museum Store's operations. We are still processing orders during this time but we hope you'll understand that we will need more time than usual to fulfill your orders.

Orders are fulfilled as soon as possible but expect a 3-5 business day delay depending on when your order was placed. If you have any additional questions about placing orders, feel free to contact us via e-mail at onlinestore@fieldmuseum.org.

Returns & Exchanges

Field Museum in-store and online purchases are accepted for full refund within 60 days of the original sale date with receipt. Refunds will be issued according to the original form of payment. Items without receipt may be eligible for exchange or store credit as long as items are in the original condition. 

Shipping and handling fees may be eligible for a refund when item(s) returned is due to a manufacturer or store error.

All sales final on clearance, sale, and discontinued items

To return or exchange an item, follow the steps below:

  1. Pack the item(s) securely in the original package, if possible.
  2. Enclose a Merchandise Return Form with the item(s) click here to download

  3. Address package to:

    FIELD MUSEUM STORE
    1400 S LAKE SHORE DR 
    CHICAGO IL 60605-2429 
    US
     
  4. All products must be returned in original condition, in the same packaging (whenever possible), and with all tags, paperwork, parts and accessories to ensure full credit.
  5. All return shipping charges must be prepaid, insurance recommended, C.O.D’s will be refused. Keep all tracking information for personal reference.
  6. Approved refunds are issued to the original form of payment and may take up to 30-days from receiving your returned product. 

You may also visit our main store located at 1400 S Lake Shore Drive in Chicago by the South entrance to handle your returns or exchanges directly. Tickets to the museum are not required to enter the store.

 

Damaged Merchandise

If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, please e-mail onlinestore@fieldmuseum.org or call 312-665-7686 for a resolution.

Our representatives are available Monday – Friday, 9am – 5 pm CST

 

Domestic Shipping

We offer flat-rate shipping for each order within the US, with additional fees for deliveries to other countries. Orders shipped in multiple packages to the same address will only be charged once. Tracking information is sent to your email address as your items are shipped.

We ship all orders via UPS or USPS and offer three levels of service. All orders placed are usually shipped the following business day but some exclusions may apply depending on stock. Please be aware, we are unable to deliver packages on Saturday or Sundays.

Example: An order placed on Friday afternoon will ship out the following Monday. An order placed on Wednesday will ship out Thursday.

Service Type Business Days in Transit

Service Type Business days in transit
Ground 3-5
2-day 2-3
Express 1

 

In-Store Pickup

In-store pickups are typically available for pick up the following business day. In rare cases, orders may be available for pick up the same business day.

Example: An order placed on Saturday morning will be available for pick up the following Monday. An order placed on Tuesday night will be available for pick up Wednesday morning.

All in-store pickups are available at the Museum main store located by the South Entrance. Museum tickets are not required to pick up your order. Please show your receipt (e-mail on your phone is acceptable) to the next available sales associate for assistance.

International Shipping

Shipping via First Class international mail does not include tracking or insurance. Packages sent this way normally arrive within 2 to 4 weeks from the day they are shipped, but may take up to 6 weeks or more if held up by customs in your country. Packages valued over $100.00 USD are not allowed to be shipped via USPS First Class international mail, as no tracking or insurance is available.

All duties, taxes, tariffs and VAT charges will be the responsibility of the package recipient.

 

Packaging

In order to reduce waste and reuse materials, orders may ship in repurposed/recycled boxes as needed. These boxes may be marked with previous package and product information that is not applicable to the contents of your order. We appreciate your understanding as we try to reduce waste in efforts for a brighter future.