FAQ

Q: Your Museum is closed due to COVID-19, when will my online order ship?

A:
To protect workers and the public against the spread of COVID-19, Illinois has imposed essential workplace regulations that affect the Field Museum Store's operations. We are still processing orders during this time but we hope you'll understand that we will need more time than usual to fulfill your orders. 

Orders are now fulfilled every Monday morning until the Field Museum is reopen, so expect a 3-5 business day delay depending on when your order was placed. If you have any additional questions about placing orders, feel free to contact us via e-mail at onlinestore@fieldmuseum.org.

 

Q: Where are the Field Museum Stores located?

A: The main store is located by the south entrance of the museum and can be accessed without a museum ticket admission. We also have two off-site stores located in Terminal 1 & 3 at O’Hare airport.

 

Q: Can I purchase a Membership or make a donation online?

A: Yes. You can purchase a Membership to the Museum or give a donation online.

            Membership Link: https://www.fieldmuseum.org/join-give/become-member

            Donation Link: https://www.fieldmuseum.org/join-give/make-gift

 

Q: I’m a member- how do I receive my discount online?

A: All members receive a 10% off discount online and in-store. During checkout enter your Membership ID in the promo code section and press apply. Your new total will reflect your discount.

 

Q: When will my order ship?

A: After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 8AM CST will not be shipped out until the next business day. If you order after 8AM CST on Friday, your order will likely be shipped out the following Monday.

 

Q: Do you offer in store pick-up?

A: Orders can be picked up from the main store inside the Field Museum after you receive a confirmation e-mail stating your order is ready. Please present a copy of your receipt, printout or on your phone, to an available sales associate during pickup. The main store is located by the south entrance of the museum and can be accessed without museum ticket admission. Please note, orders placed over the weekend will not be available for pickup until the following Monday.

 

Q: What does it mean when an item is on backorder?

A: On occasion, we may run out of stock on items in high demand. Even if the item is out of stock, you may still purchase it but it will not ship out until it is restocked in our stores. We will inform you of any delay in shipping that exceeds 30 days.

 

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

 

Q: Can I place a tax-exempt order online?

A: While we honor the tax-exempt status of eligible institutions, we are unable to process tax-exempt orders online.

 

Q: Will I have to pay international taxes & duties?

A: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

The Field Museum Store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

 

Q: Is the Field Museum Store website compliant with EU privacy standards?

A: Please be advised that when you place an online order through the Field Museum store, you authorize the Museum to process your data in the United States, as described in the Museum's Privacy Policy. Privacy and data protection laws in the United States may vary from the laws in other countries.