Returns & Exchanges
Field Museum in-store and online purchases are accepted for full refund within 60 days of the original sale date with receipt. Refunds will be issued according to the original form of payment. Items without receipt may be eligible for exchange or store credit as long as items are in the original condition.
Shipping and handling fees may be eligible for a refund when item(s) returned is due to a manufacturer or store error.
All sales final on clearance, sale, and discontinued items
To return or exchange an item, follow the steps below:
You may also visit our main store located at 1400 S Lake Shore Drive in Chicago by the South entrance to handle your returns or exchanges directly. Tickets to the museum are not required to enter the store.
If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, please e-mail firstname.lastname@example.org or call 312-665-7686 for a resolution.
Our representatives are available Monday – Friday, 9am – 5 pm CST
We offer flat-rate shipping for each order within the US, with additional fees for deliveries to other countries. Orders shipped in multiple packages to the same address will only be charged once. Tracking information is sent to your email address as your items are shipped.
We ship all orders via UPS or USPS and offer three levels of service. All orders placed are usually shipped the following business day but some exclusions may apply depending on stock. Please be aware, we are unable to deliver packages on Saturday or Sundays.
Example: An order placed on Friday afternoon will ship out the following Monday. An order placed on Wednesday will ship out Thursday.
Service Type Business Days in Transit
|Service Type||Business days in transit|
In order to keep costs low for international shipping, please select ‘Store Pickup’ and send an e-mail to email@example.com expressing you’d like to ship internationally. A representative will get back to you with a quote for shipping costs and once approved the credit card used during the original transaction will be charged that amount. You can also e-mail us to get a shipping quote prior to purchase.
All international orders are shipped via USPS First-Class Package International Service. Tracking information is sent to your email address as your items are shipped.
All duties, taxes, tariffs and VAT charges will be the responsibility of the package recipient.