General FAQ
Q: What is the difference between shopping by category or exhibit? Are they the same items?
A: Shopping by category includes all our products that are available online. Some of our products are also grouped by the museum exhibit they relate to, in the same way they are organized in our physical stores.
Q: What special benefits do I receive for becoming a Field Museum member?
A: As a Field Museum member you will receive a variety of benefits as detailed in our membership benefits chart. As it relates to The Field Museum Stores, you will receive a 10% discount on all merchandise purchased.
Q: How much will it cost to ship my order?
A: Standard shipping rates are calculated based on the dollar amount of your order. Additional charges may be required for some items as noted on the product description pages. Express delivery and Next Day Air rates are also additional.
Q: Can I have items shipped internationally?
A: Yes. We can ship orders for international customers, but delivery rates can vary. You can email us at store@fieldmuseum.org
Q: Is it safe for me to pay by credit card over the internet?
A: Yes. Our secure server software utilizes industry - standard SSL encryption technology. SSL (Secure Socket Layer) encrypts or encodes your credit card number as well as all your personal information so this information is unavailable, but also unreadable if someone should attempt to intercept it during transmission. The Field Museum does not store your credit card number or expiration date.
Q: Do I have to pay sales tax for online purchases?
A: The Field Museum Online Store can only charge sales tax for orders purchased by persons residing in Illinois or that have their credit card billing address in Illinois. The sales tax on items purchased in Illinois is 9.25%.
Q: Can I send gifts to a different address than my own?
A: Yes. You may send an individual order to a different shipping address. We cannot ship individual items within one order to multiple addresses. It is best to place each order for each address separately when they need to be delivered to more than one address.
Q: I saw an item in your store when I visited The Field Museum, but I cannot find it online. How can I find this item?
A: Some items from our physical store are not yet included online, but we are continually working to increase the number of products available for purchase online. If you have seen something in our stores that we have not yet included on our site, or if you would like to know if there is any other merchandise related to your interests, please email The Field Museum at store@fieldmuseum.org with your inquiry.
Q: I'm still not sure I want to purchase my items online with my credit card. What other order and payment options are available.
A: You may place orders by phone, fax, or mail, and you may pay by credit card or money order. For details on order options click here. For details on payment options click here.
Q: How do I use your online store to make purchases?
A: The Field Museum Online Store offers a variety of items grouped by category and by exhibit. Browse through our selections by clicking on a category or exhibit topic. For a complete description of an item click on its underlined name and this will take you to the product's description page. If you would like to purchase the item, click on the "Add to Shopping Bag" button, just once. You will be taken to your shopping bag review page to verify that the item has been placed in your shopping bag. To shop for more items click on the "Continue Shopping" link. If you are finished shopping and would like to check out, click the "Proceed to Checkout" button and follow the instructions to complete your order process.
See also Ways to Purchase and Forms of Payment information.
Q: How do I delete an item from my Shopping Bag?
A: Go to your Shopping Bag Review page by clicking on the Shopping Bag link on the top navigation bar. To remove an item, simply click on "remove" in the item's row.
Q: How do I change the quantity of an item I want to purchase?
A: Once an item has been added to your shopping bag, you can change the quantity from the Shopping Bag Review page. Go to your Shopping Bag Review page by clicking on the Shopping Bag link on the top navigation bar. Change the quantity within the quantity column and click the "update cart" link below your list of items.
Q: Why do I need to create an account with The Field Museum Online Store?
A: In order to purchase from The Field Museum Online Store you must create an account. The information you enter is used only for order tracking purposes. Your credit card number and expiration date is not stored in our database. It is used on a one-time only basis and must be re-entered each time you place an order. For more information please see our privacy policy.
About Us
The Field Museum Online Store staff is pleased to answer your questions about the status of an order, shipping and delivery rates and times, special shipping instructions and product availability.
Password/Login
Please log in to your account with the Field Museum Online Store. Enter your e-mail and password. If you do not have an account with the Field Museum Online Store, please go to our user signup page. You must establish an account with The Field Museum Online Store in order to make purchases online.
Ways to Purchase
Our products are currently available online at http://store.fieldmuseum.org and may be purchased by Credit Card; Visa, Master Card, Discover, American Express and Diners Club.
Credit Cards
Visa, Master Card, Discover, American Express and Diners Club are accepted. Be sure to include all the digits of your account number and expiration date. Please include the billing address for your credit card when placing an order.
Fax
You may fax your order to 312-665-7677, 24 hours a day, 7 days a week. Go to your Shopping Bag page and click on the link to print the shopping bag page. A pop-up window will appear with a printable form that includes your shopping bag contents. Print the form (if you need the text to be larger, set your printer to print at 110%). Fill out the form completely, including your credit card information, and fax it in to us. You can ask for confirmation by e-mailing store@fieldmuseum.org.
By Mail
Follow the instructions for "Fax" above to print out your shopping bag page. Fill out the form completely and mail it, along with your payment or credit card information. Please make your money order payable to "The Field Museum".
Mail order to:
The Field Museum Stores
ATTN: Assistant Store Manager
1400 South Lake Shore Drive
Chicago, IL 60505-2496
By Telephone
From within the United States and Canada, please call 312-665-7168 Monday through Friday, 10:00 a.m. to 4:00 p.m. Central Standard Time. Please have the product item numbers or descriptions and your credit card ready when you call.
Forms of Payment
Credit Card
Visa, Master Card, Discover, American Express and Diners Club are accepted. Be sure to include all the digits of your account number and expiration date. Please include the billing address for your credit card when placing an order online, by fax, or by telephone.
Money Order
Please make your Money Order payable to "The Field Museum".
Cash or Checks not Accepted
Please do not send cash or checks.
Sales Tax
The Field Museum Online Store can only charge sales tax for orders purchased by persons residing in Illinois or that have their credit card billing address in Illinois. The sales tax on items purchased in Illinois is 9.25%.
Shipping / Delivery
Our standard form of delivery is Fed Ex. Click here for a complete shipping and delivery rate chart.
Please note:
Items ordered together will not necessarily be shipped together.
There is no weekend delivery, and deliveries cannot be made to a P.O. box.
Membership will be verified before your order is shipped so that you will be correctly billed.
Shipping & Handling Charges
When completing your order, you will have the option to ship items to the billing address or a shipping address. We cannot ship individual items from one order to multiple addresses. If you need to do this, it is best to place separate orders for each shipping address. Delivery charges are based on the total value of the merchandise. Our standard form of delivery is Fed Ex.
Click here for a complete shipping and delivery rate chart.
Additional Charges
Additional charges may be required for oversized or overweight items, or for items being shipped to HI or AK. Please verify that your e-mail and daytime phone are correct in your account information so that we may contact you if necessary.
Express Delivery
All Express Delivery orders are processed one business day following the receipt of your order. Express delivery arrives up to 4 business days from the date your order is processed. Please see our shipping and delivery options for additional costs for Express Delivery.
Next Day Air Delivery
All Next Day Air Orders are processed one business day following the receipt of your order. Next Day Air delivery arrives up to 2 business days from the date your order is processed. Please see our shipping and delivery options for additional costs for Next Day Air Delivery.
International Orders
We welcome orders from international customers. International orders may be be placed online, by phone, by mail or by fax. For more information on International shipping rates and procedures, please email store@fieldmuseum.org.
APO/FPO Orders
Orders shipped to APO or FPO addresses will ship via Parcel Post. For more information on Parcel Post rates and procedures, please email store@fieldmuseum.org.
Returns / Exchanges
If you are unhappy with your order for any reason, you may return any item to us in its original condition, within 30 days of the delivery date. Please include a detailed explanation of the problem and a receipt of purchase (your original packing slip or a photocopy). We will gladly replace the item with the same or different one, or if you prefer, issue you a refund. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage if applicable. If the item was shipped in error on our part (i.e. the wrong item, damaged item), we will also gladly refund your shipping charges. When making a return, please fill out completely the return form that is included in the original shipment. This will allow us to process the return faster.
Please send the complete Return Form with your merchandise receipt to:
The Field Museum Stores
ATTN: Assistant Store Manager
1400 South Lake Shore Drive
Chicago, IL 60605-2496
Returns in Person
You may also return your item at The Field Museum's Main Store, located just inside the south entrance to the Museum. The Field Museum is located at 1400 South Lake Shore Drive in Chicago, Illinois. Your item must be returned within 30 days of purchase and accompanied by a receipt.
Order Cancellations
If you decide to cancel an order that you have already placed online, please contact The Field Museum at store@fieldmuseum.org within 24 hours of your order.
Order Status
Once an order is placed online through The Field Museum Online Store you will receive an email with a confirmation number and tracking number for Fed Ex. After receiving this tracking number you can track your order online at www.fedex.com. If you have any questions please E-mail The Field Museum at store@fieldmuseum.org. Please reference your order confirmation number in all correspondence to us.
Product Information
Product information is available on each individual item description page. If you would like more information on a particular item or to learn more about any of our merchandise, please email The Field Museum at store@fieldmuseum.org.
Updating User Account Information
To update your User Account Information for The Field Museum Online Store, you must be logged in, then you will be able access the User Account Information page.
In order to purchase products online from The Field Museum Online Store you will need to establish an account with us. Your account information does not include your credit card information. So that we can track your order, we retain your order and account information for our record. Please see our official privacy policy for more information.
Membership Benefits
Members receive a 10% discount on all Museum Store purchases. We will hold the order until membership confirmation and expiration dates are received and verified.
Gift Orders
Individual Orders
Orders are placed individually, meaning that orders must all be sent to one individual address. Multiple addresses cannot be entered upon checkout. If you need to ship individual items to more than one address, it is best to place separate orders for each shipping address.
Gift Cards
We provide gift cards free of charge. Gift boxes are not available. For an item that is a gift and requires a gift card, please email stores@fieldmuseum.org with what you would like to include in your card.
Shipping to Another Address
The billing and shipping address can be different if user is sending a gift to another individual at a different address. The user can be billed to their address and send a gift to another address.
Session Time Out
If during the time you are shopping online you decide to leave your computer untouched for more than 60 minutes, the items in your shopping bag will be deleted and you will be transferred back to The Field Museum Online Store home page.
Copyright Information
Copyright 2008. The Field Museum, 1400 S. Lake Shore Drive, Chicago IL 60605 U.S.A. (312) 922-9410. All rights reserved.
The text, information, data, artwork, video, audio, images or graphics (collectively, the "Material") found on this web site are protected by copyright. Parties other than The Field Museum may own copyright in the Material.
You may only access and use the Material for personal or educational purposes. You may not modify the Material or use the Material for any other purpose without the express written consent of The Field Museum and any other copyright owner of the Material. Except as provided below, you may not reproduce, republish, post, transmit or distribute any Material from this web site, whether for personal web pages, multimedia presentations, CD-ROMs of any type, web or FTP based clip-art collections, or any other use, without the express written consent of The Field Museum and any other copyright owner of the Material. You may print Material from this web site for personal or educational purposes only, and all copies must include any copyright notice originally included with the Material.
Many of the trademarks, service marks, and logos (collectively, the "Marks") displayed on this web site, including "The Field Museum" and "Sue at The Field Museum" are registered and/or unregistered marks of The Field Museum. The Marks of third parties, such as partners and sponsors, may also be displayed on this web site. Nothing contained in this web site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Marks displayed on this web site without the express written permission of The Field Museum or any third party that may own the Marks displayed on this web site. Any unauthorized use of the Marks or any other Material, except as authorized herein, is strictly prohibited.
Without limiting the foregoing, all Material on this web site are provided "AS IS" WITHOUT A WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND/OR NON-INFRINGEMENT. The Field Museum assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your use of this web site or your downloading of any Material from the web site.
Any legal questions regarding this copyright notice and disclaimer may be directed to museumcounsel@fieldmuseum.org. Any other questions regarding use of the Material from this website should be directed to webmaster@fieldmuseum.org. The Field Museum reserves the right to change this policy at any time.
Privacy Policy
The Field Museum respects your privacy, and we would like you to understand how we collect, use and safeguard any personal information you provide to us on our web site. We will post any changes to this policy here, and by using our web site you consent to the collection and use of information as described in our current policy.
What specific personal information does The Field Museum collect from users?
The Field Museum does not collect any specific personal information about you - such as your name, address or e-mail address - unless you knowingly provide it to us. For example, we may ask you for personally identifying information if you attempt to contact us through our web site or if you participate in any of our online or broadcast activities. Generally, this information could include name, e-mail address, and a postal address. For teachers, we collect additional information on their school and the classes they teach.
What are cookies and how do we use them?
Some of the pages on our web site utilize "cookies" so that we can better serve you when you next return to our web site. Cookies are identifiers that a web site places on your computer's hard drive in order to facilitate the interaction between your computer and the web site. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. The information we collect and analyze is used to improve our service to you and is not related to any personally identifiable data. For example, the IP address of your computer (an IP address is a number assigned to your computer by your internet service provider) is included in the cookie. We can then check whether that computer has been used to visit our site before. We never compare the IP addresses to individual users, but only use the aggregated results (e.g., the number of unique visitors to the site). However, if it were necessary, such information could potentially be used to identify a user in order to comply with safety and/or security issues or with legal requirements.
What does The Field Museum do with this information?
Other than as described below, The Field Museum does not and will not sell, exchange, or release your personal information (name, e-mail address, mailing address, etc.) regardless of its source, to any third parties without your permission.
Generally, this information is used for our internal purposes only, and that might include contacting you. However, The Field Museum and its web site are public places dedicated to education and sharing of information, and therefore some of our online activities may involve sharing your submissions – but not personal information such as postal or e-mail addresses – with other visitors to our website or with educators, schoolchildren or members of the public. The Field Museum also shares information with carefully selected independent evaluators who use the information to assess the effectiveness of The Field Museum’s educational programming. Any such sharing will always be done in a manner consistent with the educational mission of The Field Museum.
Information about The Field Museum’s members may be selectively exchanged or given to other nonprofit organizations, but only if such organizations agree not to sell or otherwise permit the use of that information for any purposes other than direct contacts by that nonprofit organization. Any other information we would disclose to our partners in the educational or nonprofit world, or to any advertisers, would only be in the form of grouped statistics compiled from registration data, participants’ answers to survey questions, or contributions to online activities, webcasts, or broadcasts, or as otherwise required by law. None of the data so provided would include any personally identifiable information, unless required by law.
By participating in our on-line activities and submitting information to us, you agree to the indicated uses and disclosures of that information. If you are participating in an educational program but do not want information to be disclosed to our independent evaluators, you may “opt out” by contacting us via e-mail or regular mail and asking that your personally identifying information not be disclosed to our evaluators.
What about other sites linked to from The Field Museum’s web site?
The Field Museum’s web site contains links to other web sites. The Field Museum is not responsible for the content or practices of such other web sites. For more information, see our Linking Policy.
Online Security
The Field Museum makes every effort to ensure that all of the transactions that occur on its Web site are secure. All credit card numbers submitted to the site are encrypted using "Secure Socket Layer" (SSL) encryption, which is the industry standard for information security and is used by more than 100,000 Web sites in more than fifty countries. We will retain your order information for our records, but this information is never shared with third parties.
Linking Policy
The Field Museum’s web site contains links to other Internet sites and resources. The Field Museum is not responsible for the availability of these outside resources or their contents, nor does it endorse, nor is it responsible for any of the contents, advertising, products or other materials on such sites. Under no circumstances shall The Field Museum be held responsible or liable, directly or indirectly, for any loss or damages caused or alleged to have been caused by use of or reliance on any content, goods or services available on such sites, or as a result of use of any information you provide to such sites. Any concerns regarding any external link should be directed to its respective site administrator or webmaster.
The Field Museum ordinarily does not prohibit links to its web site, provided that any such link does not improperly connote an endorsement by or affiliation with The Field Museum, or otherwise adversely impact The Field Museum.
